PRIVACY NOTICE – PROTECTION OF PERSONAL INFORMATION ACT (“POPIA”)
We understand that your personal information is important to you and that you may be apprehensive about disclosing it. Your privacy is just as important to us and we are committed to safeguarding and processing your information in a lawful manner.
We also want to make sure that you understand how and for what purpose we process your information. If for any reason you think that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for what it was originally intended, you can contact our Information Officer.
You can request access to the information we hold about you at any time and if you think that we have outdated information, please request us to update or correct it.
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Our Information Officer’s Contact Details |
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Name |
Fateen Ahmed Ebrahim |
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Contact Number |
082 553 4199 |
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Email Address: |
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Our details:
Ashraf Ebrahim Insurance Brokers
Suite 111 & 112, Laudium Plaza, Tangerine Street, Laudium, 0037
Mobile: 082 553 4199
Organisation E-mail address: info@aeins.co.za
Organisation Website: www.aeins.co.za
The Organisation is an authorised financial services provider with FSP nr 7916. We render financial services in the following product categories: Category 1
1.1 Long-Term Insurance: Category A
1.2 Short-Term Insurance: Personal Lines
1.3 Long-Term Insurance: Category B1
1.4 Long-Term Insurance: Category C
1.5 Retail Pension Benefits
1.6 Short-Term Insurance: Commercial Lines
1.7 Pension Fund Benefits
1.14 Participatory Interests in Collective Investment Schemes
1.16 Health Service Benefits
1.20 Long Term Insurance Subcategory B2
1.21 Long Term Insurance Subcategory B2-A
1.22 Long Term Insurance Subcategory B1-A
1.23 Short Term Insurance Personal Lines A1.
The source of collection of your personal information:
We collect personal information directly from the following data subjects:
§ Prospective clients who enquire about our financial services
§ Clients who have appointed the representative as their broker
§ Policyholders who enter into a policy with an insurer via the Organisation
§ Prospective clients who are referred to us by clients
§ Prospective clients who are referred to us by insurers that we are contracted to.
Personal information is collected directly from you through the completion of personal information to the representative i.e., the completion of an application form, online forms, during consultation etc]. These forms are completed either in hard copy ,electronically, telephonically or by a similar platform. You may also be requested to provide your personal information during your consultation with a representative.
We may also collect information about you from other sources such as external third parties and from cookies on our website.
Law authorising or requiring collecting of the personal information:
As an authorised financial services provider, we are obligated in terms of the following legislation to collect your personal information insofar as it relates to the rendering of the relevant financial services to you:
§ Financial Advisory and Intermediaries Services Act 37 of 2002;
§ Financial Intelligence Centre Act 38 of 2001;
§ Insurance Act 18 of 2017;
§ Short-Term Insurance Act 53 of 1998;
§ Long-Term Insurance Act 52 of 1998;
§ Medical Schemes Act 131 of 1998;
Purpose for Processing your Information:
We collect, hold, use and disclose your personal information mainly to provide you with access to the services and products that we provide. We will only process your information for a purpose you would reasonably expect, including:
§ Complying with the obligations contained in the contract concluded between yourself and the FSP
§ Providing you with advice, products and services that suit your needs as requested
§ To verify your identity and to conduct credit reference searches
§ To issue, administer and manage your insurance policies
§ To process insurance claims and to take recovery action
§ To notify you of new products or developments that may be of interest to you
§ To confirm, verify and update your details
§ To comply with any legal and regulatory requirements
Some of your information that we hold may include, your first and last name, email address, a home, postal or other physical address, other contact information, your title, birth date, gender, occupation, qualifications, past employment, residency status, your investments, assets, liabilities, insurance, income, expenditure, family history, medical information and your banking details.
Some of the aforementioned personal information may be mandatory to provide within the context of product providers’ underwriting requirements and disclosures.
Failing to provide compulsory information may lead to our organisation’s inability to carry out the functions necessary to perform as an authorised financial services provider.
Third parties and your personal information
We may need to share your information to third parties provide advice, reports, analyses, products or services that you have requested. Where we share your information, we will take all precautions to ensure that the third party will treat your information with the same level of protection as required by us.
These third parties may include:
§ Your employer (where applicable);
§ Your current and/or previous Insurers;
§ The External Compliance Officer of the organisation and its affiliates if applicable;
§ Analytics and search engine providers assisting in the enhancement of our websites;
§ Information Technology specialists assisting us with data storage, security, processing, analytics, etc;
§ IRESS which is our CRM provider;
§ Auditors of the Organisation;
§ Accountants of the Organisation;
§ Internet Service Provider and similar service providers;
§ Regulatory or governmental authorities such as the Financial Sector Conduct Authority and the Prudential Authority;
§ If you have entered into a Policy, the Organisation may share your information as part of its statutory and reporting obligations with:
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· Old Mutual Insure |
· Santam |
· Discovery Insure |
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· Auto & General |
· Camargue |
· GarageSure |
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· Takaful Africa (Bryte) |
· Mirabilis Engineering Underwriting Managers |
· FSP Solutions & Contracted Parties |
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· Phishield |
· KEU |
· CIA |
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· Genric Insurance |
· Polygon Group |
· Tracker |
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Class of Business: Short Term Personal |
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· Old Mutual Insure |
· Santam |
· Discovery Insure |
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· Auto & General |
· Camargue |
· Admin Plus |
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· TIC(Travel Insurance) |
· Genric Insurance |
· FSP Solutions & Contracted Parties |
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· Phishield |
· Sanlam Gap Cover |
· Liberty Gap Cover (Zest Life) |
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· CIA |
· Takaful Africa (Bryte) |
· Sanlam Gap |
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· Tracker |
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Class of Business: Health Services |
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· Discovery Health |
· Genesis Medical Scheme |
· Momentum Health |
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· Medihelp |
· Bonitas Medical Scheme |
· Sanlam Gap Cover |
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· Liberty Gap Cover (Zest Life) |
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Class of Business: Long Term Insurance, Investments, Retirement Benefits, Collective Investments Schemes |
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· Discovery Life |
· Discovery Invest |
· Liberty |
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· Momentum |
· Momentum Wealth |
· Old Mutual |
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· Stanlib |
· Oasis |
· Bright Rock |
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· Kagiso Asset Management |
· Astute FSE |
· Hollard (Altrisk) |
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The Transfer of your personal information outside of the Republic of South Africa
Your information may be hosted on servers managed by a third-party service provider, which may be located outside of South Africa. The third-party service providers are located in:
§ United Kingdom – Live Drive (Paradigm Solutions)
§ Austria, Finland, France, Ireland, Netherlands- Microsoft Products
We confirm that the level of protection afforded to your personal information by that third country or international organisation is equal to the protection afforded by the POPI Act.
Complaints and objections
As a data subject, you have the right to –
§ Request that we confirm, free of charge, whether or not we hold personal information about you;
§ Request that we provide you with a description of the personal information we hold about you, and to explain why and how it is being processed (please complete Annexure A);
§ Request that we consider your objections to the processing of your personal information (please complete Annexure B);
§ Lodge a complaint with the Information Regulator (please complete Annexure B).
The Information Regulator
In the event that your personal information has not been processed in accordance with the POPI Act and the principles set out above, you have the right to lodge a complaint with the Information Regulator.
For further information regarding the complaints process, please visit the website of the Information Regulator, as indicated below.
Alternatively, you may contact the Information Regulator for further assistance:
The Information Regulator: Adv Pansy Tlakula
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/index.html
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PERSONAL INFORMATION REQUEST FORM |
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ANNEXURE A:
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POPI COMPLAINT FORM |
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We are committed to safeguarding your privacy and the confidentiality of your personal information and are bound by the Protection of Personal Information Act.
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ANNEXURE B: